Our Quality Commitment

Occupational Therapy Services Group is committed to providing quality services & achieving a high level of consumer & staff satisfaction.

Summary

OT Services Group promotes a culture of quality & continuous improvement, with a focus on safeguarding the rights of people with disability, or those experiencing chronic health or age related changes & to ensure their ongoing well being and safety.

Our Unique Approach

People Centred:
Supportive:
Knowledgeable:
Respectful:
​High Achievers:
Influential:
Community:
Integrity:
Contemporary:
​Accessible:

Our people are our main priority
We support & nurture each other
We have a vast range of knowledge, with many years experience within the team
We treat everyone with kindness and compassion, and as we would want to be treated
We set the bar high to achieve the best for our community
Knowledgeable and passionate about developing our service areas with representation in policy development
We work together as one unit
We are reliable, honest and fair
Continuously adapting to environmental changes in our practice areas and evolving services through quality improvement
All people have a right to access services regardless of their location, financial status or individual differences without bias

As we progress as an oraganisation, we see Occupational Therapy Services Group:

• Being a desirable place to work
• Expanding its areas of expertise in Occupational Therapy
• Expanding to provide services to rural and remote areas
• Expanding the variety of OT services offered to clients
• Having a high level of consumer & staff satisfaction
• Providing accessible Occupational Therapy services to the whole community
• Being a fair and equable workplace
• Being a key stakeholder with input into a range of policy and environmental factors shaping our areas of practice

Ultimately, Occupational Therapy Services Group wishes to be recognised in the West Australian community as highly skilled, influential, leaders of Occupational Therapy practice.

We believe in the unique person-hood of everyone associated with Occupational Therapy Services Group

We believe that all people have a right to be treated as individuals, regardless of their capacity to express their needs or gratitude for services received. In valuing the individual person, we acknowledge and respect individual differences and preferences. At Occupational Therapy Services Group we encourage a people-centred, holistic approach when dealing with all people.

​In keeping with our mission statement, we acknowledge and accept the duty of care we have to our clients, and our obligation to strive to continuously improve the quality of services which we provide to the community. We believe that our clients and their families should be involved in decisions regarding health care and treatment, and should be able to confidently provide feedback in the belief that their comments will be acted upon appropriately and in the spirit of continuous quality improvement.

How do we deliver this?

We focus on continuous quality improvement:

• Our focus is on you, your needs & what matters to you 
• We lead with our services by promoting excellence and sharing this with the community
• We promote active participation from our service users and their families
• We empower our staff to drive best practice and continuously reevaluate
• We review our services and resources ongoingly
• We encourage continuous improvement by supporting a culture of learning, reflective practice and innovation
• We stay up to date with latest evidence & contemporary practice
• We listen to your experience, & make changes to better your experience year after year